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Frequently asked questions and answers
Help Center
How much does a pair of boots cost at Euroboots LUX?
Each boot is a unique, handmade item. Therefore, prices vary depending on the variant and configuration. Please contact us for details around local pricing outside of the European Union.
Wie funktioniert der Bestellprozess bei Euroboots LUX?
Simple and fair. This is how EUROBOOTS LUX works
Measuring, design, delivery, fitting, payment on account.
At Euroboots LUX you don't have to pay anything until the boot fits. We will send you an invoice, for commercial customers also without VAT, if the boot fits. No down payment, invoice for the total amount.
Other terms and conditions may apply outside of the European Union.
How do my boots hold
the longest?
Your boots will last longer if you keep the following things in mind:
- Use boot stretchers. You can also purchase boot stretchers directly from us upon request.
- Remove dirt immediately after each use.
- Avoid manure, mud and water. If you are forced to wear your boots when mucking out or walking in the paddock or meadow, it is best to order them with a solid rubber sole.
- Boots need air. Damp or wet boots should not be left to dry in a closet or boot bag. At the same time, dry heating air is also harmful. Give your boots time to dry. A change of boots can be useful here so that the boots are not subjected to the stress of drying every day.
What is the delivery time for Euroboots LUX?
We currently try to deliver your boots in about 2-3 months.
What languages do you speak at Euroboots LUX?
We service you fluently in German, English, French and Luxembourgish.
Which care products and utensils should I use?
We recommend brushing, wiping and polishing - in that order.
1. Brushing: remove dry dust or sand with a soft brush. Coarser dirt, such as mud, should be removed by hand first. Important: only remove dry dirt, otherwise scratches can easily occur.
2. Wipe: use a damp microfiber cloth to remove stains and stubborn dirt, regardless of the material - even nubuck!
3. Polishing: depending on the type of leather, care products can be used here. Shoe polish for smooth leather, patent leather care for high-gloss materials or suede care for nubuck. Well-cared-for boots, however, need very little care product. In this case, less is actually more, as more dirt may stick if more care product is used. Regular waterproofing is recommended for suede to prevent moisture from penetrating.
Where is Euroboots LUX represented?
In addition to Germany and Luxembourg, we also regularly travel to France, Belgium and the Netherlands.
We serve customers in Southeast Asia through our partner Equestrian Fashion Asia in Singapore.
Otherwise, we provide online advice worldwide.
Do you also handle “difficult cases” at Euroboots LUX?
Extreme sizes, hallux valgus, anatomical peculiarities, the consequences of accidents, disabilities - there are many reasons why "off-the-shelf" boots are not an option. This is precisely where a custom-made boot may be the only solution.
We evaluate each case individually and have so far been able to provide a suitable solution for the vast majority of cases. Don't hesitate to contact us!
Zipper
or lacing?
Lace-up boots offer the greatest comfort and maximum flexibility.
We have had the best experience with pure zip boots with the zip on the inside front. The zip sits almost invisibly on the inside of the boots, but without touching the saddle. With this variant, the entry opening is comfortable and the durability is the highest.
The second most common variant for us is the zip at the front, the polo boot variant. Visually elegant and durable, you have to accept more play on the upper foot, as this is the only way to ensure comfortable entry.
The least commonly recommended option is the back zipper. Experience has shown that the back zipper is subjected to a lot of stress. The movement and bending are the most severe, which is why even high-quality zippers do not have the same durability in this area.